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Returns & Exchanges

We stand by every product we make at Sherrin, therefore if you're not satisfied with the quality of your purchase you can return it to us within 14 days of receiving your order.

RETURNS POLICY:

  1. Only products purchased online at sherrin.com.au can be returned. Products purchased via another store/website must be returned to their original place of purchase.
  2. Products must be returned in a resalable condition - undamaged and in original packaging with the tags still attached.
  3. There is no return on personalised items purchased from sherrin.com.au, except in the instance where an item is faulty or damaged.
  4. There is no return on any Blemished Football product unless a performance issue is found.

CHANGE OF MIND

  • We can only accept returns under our change of mind returns policy within 14 days of receiving your order.
  • If an order is returned to our warehouse after 14 days, Sherrin reserves the right to reject the return under our change of mind returns policy.
  • Restocking fee of 20% applies to all returns valued over $300. This is to cover the costs associated with the reintegration of the product into our warehouse.
  • If you change your mind and wish to exchange your purchase, you are responsible for all return postage/delivery costs.
  • Shipping fees for change of mind refunds are non-refundable.
  • Products must be returned in a resalable, original condition – unused & undamaged with the tags still attached.

Please note that this policy does not affect your statutory rights. For further information on those rights visit www.accc.gov.au

HOW DO I RETURN AN ITEM?

Simply fill in this returns form within 14 days of receiving your order with the following info:

  • Your full name
  • Order number
  • Reason for return

We will then reply to your email as soon as possible with instructions on how to proceed.

RECEIVED A FAULTY PRODUCT?

If you have received a faulty product then we want to know. Just contact our Customer Service Team and we'll make this right. 

WHEN WILL I RECEIVE MY REFUND?

For a refund or exchange, please allow 14 days from the day you return your product for your account to be credited.