Returns & Exchanges
We stand by every product we make at Sherrin, therefore if you're not 100% satisfied with the quality of your purchase you can return it to us within 14 days of receiving your order.
- Only products purchased online at sherrin.com.au can be returned.
- Products must be returned in a re-saleable, original condition – unused, undamaged and with the tags still attached.
- There is no return on personalised items purchased from sherrin.com.au, except in the instance where an item is faulty or damaged.
CHANGE OF MIND
- We can only accept returns under our change of mind returns policy within a 14 Day return period.
- If a return older than 14 days reaches our warehouse, Sherrin cannot accept the returned items and cannot give a refund under our change of mind returns policy.
- If you change your mind and wish to exchange your purchase, you are responsible for all return postage costs.
Please note that this policy does not affect your statutory rights. For further information on those rights visit www.accc.gov.au
HOW DO I RETURN AN ITEM?
Simply fill in this returns form within 14 days of receiving your order with the following info:
- Your full name
- Order number
- Reason for return
We will then reply to your email as soon as possible with instructions on how to proceed.
RECEIVED A FAULTY PRODUCT?
If you have received a faulty product then we want to know. Just contact our Customer Service Team and we'll make this right.
WHEN WILL I RECEIVE MY REFUND?
For a refund or exchange, please allow 14 days from the day you return your product for your account to be credited.